This Agreement (the “Agreement”) is an agreement between you and Zens Wines”) that states the terms and conditions under which you may use the Site and receive the Zens Wines, which includes processing and delivery of product orders (the “Zens Wines”). Your use of the Zens Wines and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the Site or the Zens Wines.
Shipping & Delivery
We charge RM30 flat rate shipping fee for order within Peninsular Malaysia and Free Shipping for order above RM300. We do not deliver to Sabah & Sarawak.
Ordering through the Site:
Ordering can be done via our website or our toll-free number. Orders received before 3:00pm Malaysia time (GMT+8) on a working day will be processed on the same day, delivered within 2 – 3 working days to Klang Valley/ 3 – 5 working days outside Klang Valley. Orders received after 4:00pm will be processed on the next working day.
To receive delivery, you must live in a residential apartment, corporate address or home, and you (or your representative of legal age) must be present to receive your order from our delivery service during your selected delivery window. Additionally, after your second order with Zens Wines you may elect an alternate receiver located within your building to accept your delivery. This alternate receiver can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order the first possible moment the conditions permit. If your designated delivery location (i.e., street, avenue, etc.) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location.
Customers are under no obligation to tip the delivery team but have the option of doing so if exceptional service is provided by the person.
Credit Card Payment
Your credit card will be charged for your order on the day your order is taken. We will authorize your credit card for an amount equal to 100% of the total items in your order. Zens Wines will not process orders that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, Zens Wines reserves the right to collect funds for any uncollected transactions owed to it. If you fail to pay any fees or charges when due (which would include if a check is returned or electronic payment is rejected), Zens Wines reserves the right to cancel the order. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Zens Wines may incur in its efforts to collect any unpaid balances from you. Your right to use the Zens Wines is subject to limits established by Zens Wines and/or by your credit card issuer.
PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SITE, THE Zens Wines, OR THE INTERNET. Zens Wines LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH A REFUND FOR ANY PRODUCT THAT IS RETURNED. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE Zens Wines AND TO TERMINATE THIS AGREEMENT. Zens Wines RESERVES THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES OR OF IMPLIED WARRANTIES, IN SUCH STATES AND JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
The material in the Site is provided for lawful purposes only. Zens Wines controls and operates this Site from its headquarters in Selangor, Malaysia, and makes no representation that these materials are appropriate or available for use in other locations. If you use the Site from other locations, you are responsible for compliance with applicable local laws. Price and availability information is subject to change without notice.
You agree to defend, indemnify, and hold Zens Wines Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney’s fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
Termination: This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Zens Wines may suspend or terminate this Agreement or the Zens Wines Service or remove or disable access to any portion of the Zens Wines at any time for any reason with or without notice to you. You may terminate this Agreement and your Zens Wines at any time for any reason by delivering notice in the manner provided below, which termination will be effective the day notice is received or such later date specified in the notice. Zens Wines reserves the right to collect fees and charges incurred before you cancel your Zens Wines. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
Notices: Zens Wines may give notice to you of a change in this Agreement, a change in the Zens Wines Fee Schedule, and any other matter through a general posting on the Zens Wines Site, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data. You may give notice to Zens Wines by telephone at 03-8076 1080, by electronic mail (you may write in via our Contact Us form), or by conventional mail to:
3G-G-6 Straits Quay,
Third-Party Beneficiaries: The provisions of this Agreement are for the benefit of Zens Wines, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your Zens Wines Service.
Amendment: Zens Wines may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective seven days after they are initially posted on our Site. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. This Agreement was last revised on July 2015.